Summit Call Solutions is based in Enfield, Connecticut. Everyone who answers your phone is in the United States, and the person who owns the company is the person you deal with.
In 2019 our founder, Adam Scrivner, co-founded and funded Educate U, a full-service call centre that handled enrolment for Western Governors University. It was a large operation with a demanding client and no room to be sloppy about how calls were handled. He exited that business in 2025.
What became obvious over those years is that the industry is built almost entirely for organisations with thousands of calls a day. If you are a twelve-person plumbing company or a four-attorney firm, the good operators will not return your call and the ones who will are selling you a script and a stranger in another hemisphere.
Summit is the deliberate opposite of that. Small book of clients, US-based, bilingual, and close enough to the work that when something is wrong you are talking to the person who can change it rather than the fourth person in a queue.
Four things we hold to. They cost us business occasionally, which is roughly the point of having them.
We tell you when the numbers do not work. If your missed-call volume will not cover the fee, that is a short call and an honest answer rather than a proposal.
We do not sell you hours you are not using. Coverage is sized to when your calls actually arrive, and if volume drops we say so.
We bring you the bad recordings. The calls that went badly are the ones worth reviewing, and you will hear about them from us first.
Nothing goes offshore. Your customers, your recordings and your data stay in the United States.
Take one or take all four. Most clients start with the phones and add the rest once they can see what it is worth.
We answer your main line, or only the calls your team cannot get to. Callers reach a person who knows your pricing, your service area and what you do and do not take on. Every call is logged where you already work.
Inbound and overflow →A form fill or a web enquiry triggers a call from us while the person is still at their desk thinking about it. This is the single cheapest change most companies can make to their close rate, and almost nobody does it consistently.
Lead response →We put appointments straight onto your calendar against the rules you set — travel time, service area, who does what. Then we confirm them, so fewer of them quietly evaporate.
Appointment setting →Outbound calling and live transfers where we qualify first and hand your closer a real conversation, with context, instead of a cold ring. You set the bar for what counts as qualified.
Outbound and live transfers →The large outsourcers are built to sell seats by the thousand. That model works for enterprises and it is miserable for everybody else. We built Summit for the companies those firms will not take a meeting with.
Your callers reach people in the United States, in your time zone, who understand the reference when a customer mentions the storm last week. Nothing about your customer data leaves the country.
Bilingual on the same line, not a menu tree that dead-ends. If a share of your market speaks Spanish at home, that is revenue most of your competitors are handing back.
No account manager three layers down who has never heard a recording. When something needs fixing you talk to the person who can change it, and it changes that week.
Fifteen minutes. Bring your call volume and your average job value and we will work through the arithmetic with you. If the numbers do not justify hiring us, we will tell you that on the call.
Summit Call Solutions