We are not for everybody. What our clients have in common is that a phone call is how the money starts, and the people best placed to answer it are the people least able to stop what they are doing.
HVAC, plumbing, roofing, electrical. Your crews are on roofs and under sinks, which is exactly when the phone rings.
Home services →Long sales cycles, expensive leads and a market that has thinned out. The survivors win on follow-up speed.
Solar and security →Front-desk overflow, scheduling and recalls, so your staff can look after the patient in front of them.
Medical and dental →Intake and after-hours cover. One signed client usually pays for a year of answering.
Legal and professional →If two or more of these are true, there is almost certainly money sitting in your phone line. If none of them are, we are probably not the right spend.
A single new customer is worth hundreds of dollars or more, so one recovered call pays for a lot of answering.
The people who know the answers are the people doing the work, and they cannot stop to take a call.
Your customers ring in the evening or at the weekend, because that is when they are home and free.
You are already paying for the calls through advertising, referrals or a marketplace, so every dropped one is money spent twice.
The large outsourcers are built to sell seats by the thousand. That model works for enterprises and it is miserable for everybody else. We built Summit for the companies those firms will not take a meeting with.
Your callers reach people in the United States, in your time zone, who understand the reference when a customer mentions the storm last week. Nothing about your customer data leaves the country.
Bilingual on the same line, not a menu tree that dead-ends. If a share of your market speaks Spanish at home, that is revenue most of your competitors are handing back.
No account manager three layers down who has never heard a recording. When something needs fixing you talk to the person who can change it, and it changes that week.
Fifteen minutes. Bring your call volume and your average job value and we will work through the arithmetic with you. If the numbers do not justify hiring us, we will tell you that on the call.
Summit Call Solutions