We are not trying to replace your front office. We are trying to make sure the phone gets answered, the new enquiry gets called, and the appointment ends up on the calendar. Everything below is a version of one of those three things.
Take one or take all four. Most clients start with the phones and add the rest once they can see what it is worth.
We answer your main line, or only the calls your team cannot get to. Callers reach a person who knows your pricing, your service area and what you do and do not take on. Every call is logged where you already work.
Inbound and overflow →A form fill or a web enquiry triggers a call from us while the person is still at their desk thinking about it. This is the single cheapest change most companies can make to their close rate, and almost nobody does it consistently.
Lead response →We put appointments straight onto your calendar against the rules you set — travel time, service area, who does what. Then we confirm them, so fewer of them quietly evaporate.
Appointment setting →Outbound calling and live transfers where we qualify first and hand your closer a real conversation, with context, instead of a cold ring. You set the bar for what counts as qualified.
Outbound and live transfers →No long build, no six-figure commitment, no rebuilding your phone system.
What you sell, what you charge, where you go, what you turn down, and the questions your customers actually ask. This is the part cheap vendors skip.
Your number forwards to us on the rules you choose. Calls, notes and bookings land in the CRM and calendar you already use. Nothing new for your team to learn.
Set the hours you want covered, including the evenings and weekends when your customers are actually home to call.
Recordings, call notes and outcomes, reviewed with you on a regular call. If something is not working you will hear it from us first.
Most vendors in this category will tell you they do everything. It is worth knowing where the edges are before you spend a call finding out.
If you need forty seats handling password resets at the lowest possible cost per contact, an offshore operation will beat us on that number and we will say so. We are built for the calls that decide whether money changes hands.
We answer in your company name and we know your business, but we will not invent an answer to hold a call together. If we do not know, we say we will find out and we get it to you. Guessing on your behalf costs you more than a callback does.
Coverage is set to the hours where your calls actually land. If your evenings are quiet, we will not talk you into paying for them, and if the volume drops we will tell you to scale it back.
Fifteen minutes. Bring your call volume and your average job value and we will work through the arithmetic with you. If the numbers do not justify hiring us, we will tell you that on the call.
Summit Call Solutions