Insights

Writing about the phone, mostly.

Practical pieces on missed calls, response speed, offshore versus onshore, and getting more out of the calls you are already paying to receive. No listicles, and nothing you need to give us an email address to read.

Book a 15-minute call Call 860-609-1786

Operations

The Do Not Call rules, and the list most companies forget they have to keep

There are two lists, not one. The national registry gets all the attention, and the one that gets companies sued is usually the one they were supposed to be keeping themselves.

6 min read

Operations

TCPA, in plain English, for companies that outsource their phones

If somebody calls on your behalf and gets it wrong, the exposure is usually yours as well as theirs. What the rules actually say, and what changed in 2025.

7 min read

Missed calls

The arithmetic of an unanswered call

Most owners know they miss calls. Very few have ever put a dollar figure on it. Here is the arithmetic, and it is usually worse than people expect.

5 min read

Lead response

Five minutes or five hours

The research on lead response time is old, consistent and almost universally ignored. Speed is the cheapest advantage available to a small company.

5 min read

Outsourcing

Offshore or onshore: how to tell which one you actually need

Offshore outsourcing is not a trap, and onshore is not automatically better. The question is what kind of call you are handing over.

6 min read

Operations

The after-hours gap

Your customers are free to deal with you in the evening. That is exactly when your office is shut, and it is where most of the loss sits.

4 min read

Home services

The Spanish-speaking customer your competitors keep hanging up on

If part of your market speaks Spanish at home, an English-only phone line is quietly returning revenue to the market every week.

4 min read

Find out what your unanswered calls are worth

Fifteen minutes. Bring your call volume and your average job value and we will work through the arithmetic with you. If the numbers do not justify hiring us, we will tell you that on the call.

Call 860-609-1786 info@summitcallsolutions.com